Job Description

Position: Seasonal Sales Associate - Hive Boutiques  

Reports to: Hive Boutiques, Store Manager 

Full-Time

Job Overview:  

Are you passionate about fashion and creating moments for others? Join the Hive Collective family as a Seasonal Sales Associate! This exciting role offers the opportunity to be part of a dynamic and collaborative team, helping to create memorable shopping experiences during the bustling season. As a Seasonal Sales Associate, you are responsible for creating a first-rate client experience through superior sales and service at the Hive Boutiques store for Him and Her. You'll be a valued member of the Hive team, playing a key role in delighting our customers. 

You should be well-versed in our Hive Boutiques brands and passionate about helping customers find items that light up their day!

Key Responsibilities:  

Provide a Positive Customer Experience  

• Welcome customers immediately with sincerity and enthusiasm and create a warm and welcoming experience. 
• Maintain an active floor presence, demonstrating availability and openness to the customer. 
• Engage customers with an intuitive approach to determine their needs. 
• Provide an exceptional fitting room experience. 
• Return to the fitting room often to check in on the customer and remove unwanted items. 
• Provide relevant fashion advice, product knowledge, and recommendations. 
• Bring additional merchandise to complete the customer's look. 
• Complete the customer experience with an accurate and efficient checkout. 
• Demonstrate accuracy and efficiency at the point of sale. 
• Be gracious in accepting returns and turn them into a sale when possible. 
• Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard. 
• Send professional thank-you notes to your customers. 
• Provide exceptional service to the customer through professionalism, ownership, and initiative. 
• Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice. 
• Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles. 

Team Collaboration  

• Team up with other salespeople to best serve the client's needs. 
• Outreach to support in-store and online sales, and invite customers to special events when appropriate. 
• Show commitment to the team through collaboration and positive, proactive communication. 
• Raise concerns in a timely, constructive, and appropriate manner. 
• Actively listen to other points of view, and share thoughts and ideas in order to reach a common understanding. 
• Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback. 

Sales and Customer Relationship Management  

• Add accurate customer information on a regular basis. 
• Support driving sales and gross margin performance. 

Store Maintenance and Operations  

• Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor. 
• Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays. 
• Complete projects and tasks accurately and in a timely manner. 
• Follow inventory procedures. 
• Seek ways to improve your own performance. 
• Demonstrate productivity, using time efficiently and effectively to deliver strong results. 
• Handle and follow through on all employee and customer interactions in a solution-focused and timely way. 
• Approach tasks and deadlines with a sense of focus, urgency, and attention to detail. 
• Deliver high-quality work, communicate ongoing progress, and show accountability. 
• Prioritize tasks and projects efficiently without negatively impacting service. 
• Be accountable for information covered in the Hive Code of Conduct. 
• Demonstrate honest and ethical behavior. 
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary and notify your manager prior to your shift if you are delayed or unable to work. 
• Record all time worked promptly and accurately. 
• Follow all safety guidelines. 
• Safeguard sensitive, private, and confidential information. 

Personal and Professional Development  

• Maintain a well-groomed appearance and follow dress code guidelines. 
• Demonstrate reliability, flexibility, and openness to change. 

Benefits

• Positive, team-focused work environment that values balance and well-being.
• Opportunities for growth within the Hive Collective.
• 50% employee discount for you and immediate family.
• Paid holidays and PTO for full-time employees.
• No work on Sundays or major holidays.
• Health insurance options after 90 days of full-time employment.
• 401k with up to 3% match after 1 year of full-time employment.

Competencies:  

• Collaboration, Communication, Customer Service Skills, Sales Skills, Flexibility, Professionalism, Enthusiasm, Reliability, Learning Agility, Integrity 

Job Requirements  

• Ability to lift and mobilize small to medium items up to 15 lbs. while utilizing appropriate equipment and safety techniques. 
• Ability to maneuver effectively around the floor, stock room, and cash wrap. 
• The position entails prolonged standing. 
• Maintain a well-groomed appearance and follow dress code guidelines. 
• Demonstrate honest and ethical behavior. 
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary, and notify your manager prior to your shift if you are delayed or unable to work. 
• Record all time worked promptly and accurately. 
• Follow all safety guidelines. 
• Safeguard sensitive, private, and confidential information.

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