Parts Counter Professional About the Role
Our key to serving the community starts with our Counter Sales team — people who deliver excellent customer service with a positive attitude and a willingness to learn. As a Parts Counter Professional, you’ll be the go-to expert at the counter, helping customers find the right automotive parts, processing orders accurately, and keeping operations running smoothly.
No extensive knowledge of auto parts? No problem. We’ll teach you everything you need to know about NAPA KNOW HOW — it’s the reason our customers keep coming back. We’re looking for eager learners who want to grow their knowledge in the automotive world and build a career with a stable, nationally recognized brand.
Store location: 158 Bridge Rd Salisbury, MA 98611
What You’ll Be Doing
Greet customers and assist them in identifying and purchasing the correct auto parts
Answer incoming calls and provide knowledgeable, friendly customer support
Accurately place, process, and fulfill parts orders in a timely manner
Pull and prepare inventory orders for customer pick-up or delivery
Utilize inventory, catalog, and POS systems efficiently
Support teammates when working with customers and during busy periods
Assist with stocking and maintaining store organization as part of daily tasks
Communicate clearly and professionally with customers, teammates, and management
Maintain a safe, positive, and respectful workplace
Take on additional responsibilities as assigned by management
What You’ll Need
Positive attitude, professional conduct, and strong work ethic
Strong written and verbal communication skills
Willingness to learn and grow in the automotive industry
Ability to thrive in a fast-paced environment
Flexibility to be cross-trained and assist in different areas of store operations
Basic math skills for order processing and transactions
Ability to read and understand safety rules, operating instructions, and procedure manuals
Available to work weekends on a rotating schedule
Valid driver’s license
Must be 18 years or older
Prior automotive or parts experience is a plus, but not required
Physical Requirements
This is an active, hands-on role. Candidates must be able to:
Stand and walk for the duration of the shift
Frequently lift up to 50 lbs and occasionally up to 75 lbs
Bend, reach, climb stairs, and pull parts as needed throughout the shift
Perform repetitive tasks with accuracy and attention to detail
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